Something went wrong your organization has disabled this device

Users will try to login and get an error saying the device is disabled. Ok, got it working. I stumbled across this re-viewing a training video from Udemy. Module on setting up Azure Active Directory Connect and completing the configuration and they threw up some bullet points, one of them says this:.

This is due to the update to Azure AD Connect 1. A piece of this update changed how Azure AD Connect handles devices that are synced to the cloud. In order for a device to be synced to the cloud after this update you must first verify that the user certificate on the computer object in question is valid according to Azure. See this script to identify all computer objects in the organization that are now considered "incompatible with Azure AD and will not sync". Then, see this document regarding the changes to Azure AD Connect and the devices disappearing from Azure as a result.

I am still going through this issue but wanted to shed some light for others as it has been very frustrating for myself and others affected by it!

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I saw this too on a device that I was using for testing. Then I had a problem and saw the same "delete device success" in Azure. I was stumped so following your post.

Account Disabled? Something went wrong?

Normally they would get routed to our ADFS server it will perform SSO and redirect them back with the appropriate claims so they don't have to authenticate at all. Now when they try to hit sharepoint or similar they get the login. Get answers from your peers along with millions of IT pros who visit Spiceworks.

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I'm running into an issue with win10 and O I'm really confused here, I know that AAD will auto prune devices that have not connected to any services in a while, but that workstation is used frequently, so i can't see why it would have been purged. I can see the delete device is coming from the AAD Connect account. We found 3 helpful replies in similar discussions:. Fast Answers!

Was this helpful? RudyC'sIT Oct 04, See all 3 answers. Popular Topics in Microsoft Azure. Which of the following retains the information it's storing when the system power is turned off? Brian This person is a verified professional.As a result, these users can no longer access office.

Error: Something went wrong Your organisation has deleted this device. To fix this, contact your system administrator and provide the error code Attachments: Up to 10 attachments including images can be used with a maximum of 3. A: For hybrid Azure AD joined devices, make sure to turn off automatic registration. Then the scheduled task doesn't register the device again. Next, open a command prompt as an administrator and enter dsregcmd.

Or run this command as a script across several devices to unjoin in bulk. It will only prevent access to resources using device as an identity e. Conditional Access. Read additional information on how to remove registration on the client. The method suggested by theodorbrander is the recommended approach to unregister a device from Azure AD.

Attachments: Up to 20 attachments including images can be used with a maximum of 3. How do I require multi-factor authentication for users who access a particular application? Find posts, tags, and users Hi, one of our admins has deleted AAD registered devices, that were registered on user initiative add work or schoolaccount.

I've already managed to delete the workaccount configured on the devices, but the error remains. Comment Show 0. Current Visibility: Visible to all users. Write an Answer. Write an Answer Hint: Notify or tag a user in this post by typing username. Related Questions. Help Topics.Windows Autopilot is designed to simplify all parts of the Windows device lifecycle, but there are always situations where issues may arise, either due to configuration or other issues. To assist with troubleshooting efforts, review the following information.

Regardless of whether performing user-driven or self-deploying device deployments, the troubleshooting process is the mostly the same. It is useful to understand the flow for a specific device:.

something went wrong your organization has disabled this device

This error points to the device hash being incorrectly formatted. This could be caused by anything that corrupts the collected hash, but one possibility is that the hash itself, even if completely valid, fails to be decoded. The device hash is Base At the device level, it's encoded as unpadded Base64, but Autopilot expects padded Base In most cases, it seems the payload lines up to not require padding, so the process works, but sometimes it doesn't line up cleanly and padding is necessary.

This is when you get the error above.

something went wrong your organization has disabled this device

Powershell's Base64 decoder also expects padded Base64, so we can use that to validate that the hash is properly padded. The "A" characters at the end of the hash are effectively empty data - Each character in Base64 is 6 bits, A in Base64 is 6 bits equal to 0.

Deleting or adding "A"s at the end doesn't change the actual payload data. To fix this, we'll need to modify the hash, then test the new value, until powershell succeeds in decoding the hash. The result is mostly illegible, this is fine - we're just looking for it to not throw the error "Invalid length for a Base char array or string".

So, as an example this is not a device hash, but it's misaligned unpadded Base64 so it's good for testing :. Now for the padding rules. The padding character can only be at the end of the hash, and there can only be a maximum of 2 padding characters. Here's the basic logic. If the expected Autopilot behavior does not occur during the out-of-box experience OOBEit is useful to see whether the device received an Autopilot profile and what settings that profile contained. Depending on the Windows 10 release, there are different mechanisms available to do that.

To see details related to the Autopilot profile settings and OOBE flow, Windows 10 version and above adds event log entries.

something went wrong your organization has disabled this device

The following events may be recorded, depending on the scenario and profile configuration. In addition to the event log entries, the registry and ETW trace options described below also work with Windows 10 version and above.

On Windows 10 version and above, information about the Autopilot profile settings are stored in the registry on the device after they are received from the Autopilot deployment service. Available registry entries include:. On devices running a supported version of Windows 10 semi-annual channel, ETW tracing can be used to capture detailed information from Autopilot and related components.

See the advanced troubleshooting blog for more information. Ensure the correct configuration is in place to allow users to join devices to Azure AD. Errors can also happen if the user has exceeded the number of devices that they are allowed to join, as configured in Azure AD. An Azure AD device is created upon import - it's important that this object not be deleted.

It acts as Autopilot's anchor in AAD for group membership and targeting including the profile and can lead to join errors if it's deleted. Once this object has been deleted, to fix the issue, deleting and reimporting this autopilot hash will be necessary so it can recreate the associated object. Error code C will typically be reported on an error page titled "Something went wrong". This error means that the Azure AD join failed. See this knowledge base article for assistance with Intune enrollment issues.

Common issues include incorrect or missing licenses assigned to the user or too many devices enrolled for the user. Error code will typically be reported on an error page titled "Something went wrong".Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn More. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.

You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. I have the same problem with a single user accessing locally installed O apps - especially Outlook.

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The credential work with online versions of the apps. Opening Outlook triggers a password dialogue box. Responding 'yes' triggers another dialogue on screen too briefly to read as it is replaced with the original dialogue asking for credentials again. Trying to log in to OneDrive with the known good credentials simply triggers an error "your account or password in incorrect I have have deleted the stored credentials in the Manager - without this fixing the problem.

Interestingly, those credentials have not been recreated. It might be relevant that this all followed the user having a problem with the lap on the train which resulted in the unit a Dell Inspiron restarting in rescue mode and then refusing to boot claiming no boot device was present.

Some work in the bios restored that but a Bitlocker not set by us lockout them had to be bypassed with the unlock code from the Azure database. Thereafter, all local installations of Office products won't recognise the password. I have solved the problem. I spent about 2 hours on the phone with O support yesterday.

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We ran through a lot of elements and tried a variety of corrective actions. This means it is hard to be sure what worked. There are two possibilities and one probability:. O and Azure showed a list of registered devices some of which were redundant. However, it only shows PCs not other devices such as Android ones. We deleted them all including the malfunctioning device and allowed the recreation of the current devices.

Fix Windows 10 Activation Failed Error Code 0x803F7001

TBH, I think this was a bit of housekeeping rather than the core problem the 'license' registered on the laptop seemed to be wrong i. Had to use various command line commands to remove and replace the license.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn More.

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Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. Are you able to access Office mailbox via using Outlook desktop client e. Outlook without any issue? If so, make sure that email connectivity is enabled Outlook Web App for your mailbox. For detailed information, please refer to the article under Use the EAC to enable or disable Outlook Web App Note: If you are not an admin then please contact your Office admin to check the email connectivity is enabled Outlook Web App for your mailbox.

Best regards, Shyamal If you feel a reply works for you, please kindly vote or mark it as it will be beneficial to other community members reading this thread.

Did this solve your problem? Yes No. Sorry this didn't help. April 7, Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Site Feedback. Tell us about your experience with our site. User Created on December 11, Hi, I'm not sure why this is happening and what's the resolution for this. I have the same question Microsoft Agent. Hi Karthik. Note: If you are not an admin then please contact your Office admin to check the email connectivity is enabled Outlook Web App for your mailbox.

Thanks for marking this as the answer. How satisfied are you with this reply?GitHub is home to over 40 million developers working together to host and review code, manage projects, and build software together. Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Already on GitHub? Sign in to your account. Why is this error code not posted in these docs. User was having issues signing into Teams on a mobile device Android. We checked the sign-in logs and noticed the error code was Checking this page we didn't find this error code.

The user didn't see any specific error code except the message 'login cancelled by user'. It appears her device had been disabled by the user and must generate this error code. Can't seem to find description for that error code but should be added to this list.

It is required for docs. We will review and provide an update as appropriate. I agree the disabled device during sign-in event error code must be added to this page.

Troubleshooting Windows Autopilot

I am engaging the content team for updating the same. MarkusVi Could you please help update this error on this page after verifying the same with engineering? Why is this still not properly documented? Closing an issue before it has been resolved is pretty counter-productive.

For others, as per Mister-Chief 's comment :. Skip to content. Dismiss Join GitHub today GitHub is home to over 40 million developers working together to host and review code, manage projects, and build software together. Sign up. New issue. Jump to bottom. Missing event device is disabled bodowney opened this issue Jun 26, — with docs. Copy link Quote reply. This comment has been minimized. Sign in to view. I have staged an update for this.

PRMerger17 closed this Aug 8, PRMerger17 added the Pri1 label Aug 8, MarkusVi mentioned this issue Aug 8, D-Jeffrey mentioned this issue Mar 19, Missing one of the more comment errors Sign up for free to join this conversation on GitHub. Already have an account?Keep in touch and stay productive with Teams and Officeeven when you're working remotely.

When trying to start an Office app, you might get this error. Here are some things you can try to fix the problem. Wait a few minutes, restart your device, sign back in, and restart your app. How you get to the repair tool depends on your operating system. Choose your operating system from the drop-down list below.

Right-click the Start button lower-left cornerand select Apps and Features on the pop-up menu. Select the Microsoft Office product you want to repair, and select Modify. If you have a standalone app installed, then search for that application by name.

Depending if your copy of Office is Click-to-run or MSI-based install, you'll see the following options to proceed with the repair. Follow the steps for your installation type. The faster Quick Repair option is also available, but it only detects and then replaces corrupted files. In Change your installationselect Repair and then click Continue. Right-click the Start button lower-left cornerand select Control Panel from the pop-up menu. From Category view, under Programsselect Uninstall a program.

Right-click the Microsoft Office product you want to repair, and from the drop-down, select Change. If you have a standalone application such as Word or Excel, search for the application name. Depending if your copy of Office is Click-to-run or an MSI-based install, do the following for your Office installation type:. In How would you like to repair your Office Programsselect Online Repair to make sure everything gets fixed, and then select Repair. Click the Office product you want to repair, and then click Change.

Manage device identities using the Azure portal

Uninstall Office using easy fix. Click the button below to download and install the Office uninstall support tool.

Follow the steps below to download the uninstall support tool according to your browser. After completing the installation, the Uninstall Office products window will open. After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process.

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Follow the remaining prompts. Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool. If you're still having trouble installing Office using the steps in the install articles shown above, try using the offline installer.

The Office offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Office installation. For steps to install an offline version of Office, see Use the Office offline installer and select the correct tab for your version of Office. Learn more. Select your operating system. Select your operating system Windows 10 Windows 8 or 8.

Click-to-Run installation type: In How would you like to repair your Office Programsselect Online Repair to make sure everything gets fixed, and then select Repair. Firefox In the pop-up window, select Save File. Get support. Expand your Office skills. Was this information helpful?

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